Careers

Our Culture At Sound® our people are the essential link to the success of our business and our client’s practices. It is our culture of teamwork and commitment to innovation and service that have helped us grow as an organization. Our team strives for excellence, continuous improvement and quality service. We take pride in fostering a collaborative environment that offers employees both challenging work and an opportunity to grow professionally. If you are looking for a rewarding career consider a career at Sound®.

Our Culture

At Sound® our people are the essential link to the success of our business and our client’s practices. It is our culture of teamwork and commitment to innovation and service that have helped us grow as an organization. Our team strives for excellence, continuous improvement and quality service. We take pride in fostering a collaborative environment that offers employees both challenging work and an opportunity to grow professionally. If you are looking for a rewarding career consider a career at Sound®.

Sound®’s Core Values - VCARE

  • Value – We provide the highest quality customer-focused solutions at multiple price points to give veterinarians the greatest depth and breadth of choice from the smallest practice to the largest university teaching hospital.
  • Care – Our customer care organization delivers outstanding service offerings and proven upgradeability, meeting your needs today, anticipating future challenges and protecting your investment.
  • Attitude – We communicate openly, listening to our customers and each other, while respecting the dignity, uniqueness and contribution of each individual and recognizing the strength that this provides our team.
  • Results – We deliver customer-driven innovative solutions and services of unparalleled quality that create value by thinking beyond the obvious and looking forward to the future challenges of veterinary practices.
  • Ethical – We consider the highest standards of personal and professional ethics as the cornerstone of trust, treating our customers and each other fairly and honestly, while delivering on the commitments we make.

Life in Carlsbad, California

Located 35 miles north of San Diego, the city of Carlsbad is a scenic coastal community offering high-quality education, recreation and residential components. The city is committed to the active and healthy lifestyle with amenities such as parks, lagoons, miles of hiking trails and nearly seven miles of coastline. The beaches along Carlsbad’s coastline have become an important part of the city’s identity and boasts some of North County’s premier surfing locations. Carlsbad also offers a variety of attractions and activities such as Legoland, Carlsbad Premium Outlet center, the Carlsbad Music Festival, the Carlsbad Marathon and private and public golf courses.

Benefits include:

  • Competitive salary
  • Health, life, dental and vision insurance
  • Vacation and PTO
  • A 401(k) retirement plan
  • Veterinary care discounts
  • Opportunities and Competitive Benefits

Current Vacancies

we're always looking for good people so apply even if we don't have anything listed

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Sr. Accountant

Date Added:
12/01/16

Job description

The Senior Accountant works with the accounting group to provide financial information to management by researching and analyzing accounting data; preparing reports, journal entries and account reconciliations. This position's responsiblities include, but are not limited to, the following:

  • Perform general accounts analysis and reconciliations, including bank statements, fixed assets, accruals and prepaid expenses
  • Perform monthly financial statement analyses, document meaningful explanations for fluctuations and present to senior management
  • Process and reconcile inter-company transactions
  • Review all transactions related to accounts payable process for appropriate coding
  • Prepare external audit deliverables related to specific areas of responsibility
  • Research and document technical issues as required
  • Prepare and enter journal entries which includes correcting entries, allocating expenditures and accruals
  • Maintain Sales Tax system and prepare monthly files for sales tax filings
  • Actively participate in both system and process improvements
  • Ability to complete ad-hoc reporting requests as needed
  • Assist with special projects as needed

Work Experience Requirements:

  • 4-5 years experience progressive accounting experience
  • CPA preferred but not required
  • Demonstrated ability to work independently and as part of a team in a team oriented culture
  • Experience in a fast paced environment including ability and experience to meet firm deadlines including monthly close on a defined schedule.
  • Strong analytical and accounting skills; thorough knowledge of accounting principles
  • Strong systems skills = ability to learn and adapt to a new accounting system; expert level in Microsoft Excel

Education Requirements:

  • Bachelors in related field

Physical Requirements:

  • Extensive typing & data entry (90%)
  • Predominately sitting (90%)

Inside Sales Manager

Date Added:
12/01/16

Job description

The Inside Sales Manager will lead the Inside Sales and Warranty Team in the achievement of both Team Sales goals and individual sales which include prospecting and building new businsess opportunities for the extended team of regional outside sales reps, increasing brand awareness and upsell opportunities, while maintaining the highest customer service and Sound experience standards. In the Manager role you will be expected to drive standards of performance and specific actions that drive sales actitives within the Inside Sales and Warranty function that are consistent with a pre defined success criteria; analyze track and report on these activities in a timely manner.

Job Duties:

  • Define, develop and implement compensation, budgets, quotas and objectives for the Inside Sales and Warranty team.
  • Develop and direct day to day activities to ensure that all sales quota and management objectives are met.
  • Provide internal metrics to inside sales team to achieve department quota and personal development goals.
  • Manage tiered sales staff for equipment sales, Sound Assurance (Warranty) & field lead / demo opportunities
  • Develop and execute a strong operational process around pipeline and opportunity to drive maximum productivity and performance from the team.
  • Ensure tracking and maintenance of all prospect and customer activity in the company CRM application.
  • Facilitate weekly department meetings and monitor monthly sales directives.
  • Partner with marketing to develop strategic sales campains and initiatives including phone, web and e-mail based initiatives.
  • Develop success metrics for sales campaign performance measurement.
  • Create and distribute Inside Sales Dept performance reports on monthly & quarterly basis.
  • Provide VP of Sales and RSD report data on monthly field sales activity.
  • Hire, motivate, coach and provide training to increase productivity and skill sets of employees

Hire, motivate, coach and provide training to increase productivity and skill sets of employees

Work Experience Requirements:

  • Minimum of six years Inside Sales Management experience in commercial and or capital sales
  • Prior experience or expertise in radiation oncology, diagnostic imaging, and therapeutic laser clinical setting is a plus
  • Prior experience in veterinary animal care is a plus
  • Advanced knowledge of inside sales/call center management including sales metric and customer satisfaction metric development
  • Advanced knowledge of CRM
  • High level ability to multi-task, make calculated & timely decisions regarding staff performance and develop corrective action plans as needed to achieve Management guided objectives
  • Responsive and professional when dealing with complex and / or sensitive customer issues
  • High level proficiency in Office / PC applications with emphasis on Excel / financial workbook / presentation expertise

Education Requirements:

  • Bachelors in related field

Physical Requirements:

  • Extensive phone work, typing & data entry (90%)
  • Occasional lifting up to 25lbs., and pushing/pulling up 55lbs
  • Predominately sitting (85%)
  • Occasional travel (5%)

Sales Positions

Date Added:
08/28/14

We have exciting opportunities for sales professionals to join our field sales teams. Current open territories include digital radiography positions in our Canadian territory - fluent in French and English. Compensation for these positions are a base salary plus performance-based variable commissions. These positions’ objectives are to meet or exceed sales revenue targets by taking ownership of sales initiatives from initial contact to closing business within a given territory.

These objectives are accomplished by:

  • Identify, qualify and close business leads and sales opportunities in assigned territory.
  • Prospect, forecast, and drive new business opportunities in assigned territory.
  • Understand and maintain a high level of knowledge about the target market, as well as the products and services offered by Sound.
  • Demonstrate products and effectively communicate corporate and product positioning to prospective customers.
  • Work closely with new and existing market partners, Butler Schein Animal Health (BSAH)/ANTECH/etc, for both Small Animal and Equine markets.
  • Work closely with Sound Sales Operations team regarding lead generation activities.
  • Represent Sound in a professional manner in the assigned territory, and at regional and national tradeshows.
  • Demonstrate exceptional interpersonal and communication skills with clients and team members.
  • Aptitude in computer programs to manage daily business activities and communication through CRM and Microsoft Office programs.
  • Effectively deliver timely completion of all required reports; Pipeline / Forecast / Expense.
  • Developing and aligning plans to support business strategies; translating objectives into action plan.

Other Requirements:

  • BS - Marketing/Business/Science highly desired.
  • 3-5 years Healthcare Sales experience, 2+ years ultrasound sales experience preferred.
  • Working knowledge of Veterinary and/or clinical diagnostic environment.
  • Experience building a pipeline; qualifying and identifying deals to close.
  • Strong organizational skills and high commitment to timely follow-up and issue resolution.
  • Ability to work in a flexible environment with demanding schedules and extensive travel; up to 75% travel
  • Proficient with MS Office programs and CRM.
  • Strong written, organization and verbal communication skills.
  • Strong negotiation/sales skill.
  • Consistent overachievement of quota and revenue goals.

CS Engineer

Date Added:
08/07/14

Sound is seeking customer service professionals to join our group. Our Customer Support team are expected to provide world-class customer service and technical support to our customers.

Responsibilities include, but not limited to, the following:

  • Utilize strong customer and technical support skills supporting Sound’s products and services to veterinary medical professionals
  • Troubleshoot and solvesimple to highly complex hardware and software issues
  • System monitoring via remote log in
  • Operating system and application installation/configuration
  • Perform and facilitate the return of items under warranty with third party vendors (RMA’s), coordinate maintenance repairs, and loaner service orders
  • Thorough and detailed issue tracking in customer relationship management software
  • Complete call logs and reports
  • Provide Sound customers with product and service information
  • Excellent communication skills
  • Work closely with other departments when problem solving
  • Highly customer focused
  • Team player that will add value through very high quality and dedication to support team

Qualifications and Work Requirements:

  • Strong PC skills and knowledge of MS applications. Advanced knowledge of Microsoft Windows 2000, XP Professional, and Windows 2003 Server is required.
  • General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, DICOM, and CRM systems.
  • Previous experience in Medical Imaging (Ultrasound, CT, and Radiology) is a plus.
  • Must be extremely detail oriented, organized, and professional.

Education Requirements:

  • 3-5 years in a customer service supporting technical products or vocational training equivalent required.
  • A bachelor’s or associate’s degree in a technical field preferred.
  • Technical certifications such as MCSE, MCP, or A+ and/or equivalent work experience also considered.

Physical Requirements:

  • Extensive typing & data entry - 90%.
  • Occasional lifting up to 5lbs. Pushing/pulling up 10lbs.
  • Predominately sitting 90%.
  • Communication on phone and computer 90%