Technical Support Office Hours: 5 AM to 5:30 PM (U.S. Pacific Time).
Sound™ is committed to providing our customers with industry-leading customer service and support. We strive to continuously improve our service and support by incorporating and implementing globally-recognized standards and practices such as ITIL and Six Sigma.
Technical Support and Service is available weekdays from 5:00 AM to 5:30 PM U.S. Pacific Time Zone (with the exception of U.S. holidays). Additionally, for situations involving a "down system" unable to acquire radiographs, we offer Emergency Technical Support on a 24/7 basis including holidays and weekends (subject to after-hours rates where applicable). Please also note that due to FedEx pick-up schedules, product shipments entered into the system after 3:00 PM Pacific and on weekends or holidays will only ship the next business day.
Below are several options for contacting Sound™ Technical Support.
- Telephone: 760.444.8618
- Toll Free (U.S. only): 800.819.5538
- Fax: 760.607.2489
- Email: techsupport [at] soundeklin [dot] com (response by next business day)
For Training and Tutorials, please call:
- Telephone: 760.918.9626 option 5
- Toll Free: (800) 268-5354 Option 5