Support Contacts

Technical Support Office Hours: 5:00 AM to 5:00 PM (U.S. Pacific Time).

Sound™ is committed to providing our customers with industry-leading customer service and support.

Technical Support and Service is available weekdays from 5:00 AM to 5:00 PM U.S. Pacific Time Zone (with the exception of U.S. holidays). On-call technicians are available for 24/7 emergency support. Emergencies are defined as an issue that prevents the user from performing the following functions: unable to view images from all review stations (not including the acquisition), unable to prep or fire, undiagnostic images, unable to send stat consultations. All other inquiries will be handled next business day. Emergency calls may be subject to on-call rates ($188/$282) depending on Sound Assurance level.

Below are several options for contacting Sound™ Technical Support.

  • Technical Support (Domestic): (800) 819-5538
  • Fax: 760.607.2489
  • Technical Support (International): (800) 268-5354 x3
  • Email: techsupport@soundvet.com (response by next business day)

For Training and Tutorials, please call:

  • Telephone: 760.918.9626 option 5
  • Toll Free: (800) 268-5354 Option 5